Friday, September 30, 2016

The ongoing credit card saga...Letters from Tom Scullion and Dads Defending Daughters

Tfl in its infinite wisdom made a very hasty decision to make it compulsory to have fixed terminals in the back of London Taxis without consultation with the working Taxi drivers. 

Many of us have highlighted the dangers and the risk to helpful Cab drivers being lured into the back of our Taxis when the customer cannot process a card payment. 

Whilst we all agree that every Taxi should have means to take cards and the majority of us have a handheld devices, why would Tfl think that we should go to the expense of installing fixed units which are prone to 'Bugs" and system failures and if the unit doesn't work the driver is off the road until the equipment is functioning again.

Here are some other reasons why drivers should use hand held units:

In order to process an Amex card for example the driver is prompted to check the customers signature against the card, pretty difficult to do as the customers will process the transaction themselves in the back of the Cab, if the customer contacts their card company and say that's not my signature and request a refund the driver will loose the money.

Cards being left in the machines in the back of Cabs when the next passenger gets in and nicks the card they will have a field day with contactless transactions with purchases, goods or services below the £30 ceiling and guess who will get the blame for stealing the cards ? 
You guessed it the Cab driver.

Did you know you can use a stolen card for up to 5 months on contactless transactions even if the card has been reported as lost or stolen.

When a driver is trained on how to use their machine or device they are asked to check the name on the card so imagine the scenario, a Lady presents you with a card you check the name and its MR G Smith if the driver takes the payment and ignores this again there will be a charge back and once again the driver will be out of pocket and or accused of deliberately processing payments without the customer being present or taking fraudulent payments.

All of the above can not happen if the driver processes the payment with the customers card in the front of the Cab.

Be Lucky 

Tom Scullion

Comment From Dads Defending Daughters.

When Helen Chapman said there is no evidence of attacks on cabbies helping with CC machines, I answered that there isn't that many machines in the back of cabs yet, and half of them are not used (socks and bags covering them).

I pointed to the fire escape and said, no child has ever fallen from that fire escape, but would you allow a four year old out there unsupervised to play on it?
Not the greatest analogy, but it was off the cuff.
Do we have to wait for a rape or murder, before TfL deem it unsafe to get into the back of the cab with a stranger?

Uber waited until murder hit the headlines before they stopped Uberpool (although you can still put yourself in danger, if you're jumping in with strangers from the airport).
Khan said "One is one too many." when referring to TfL's PH rape record.
Obviously one is quite acceptable when it's Taxi drivers.
I have to get into the back with an unchecked stranger - sound familiar?

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