Job Description - Head of Compliance (013842)
Head of Compliance 013842
Organisation - CSEP
Job - Head of Department
Position Type - Full Time
The closing date for applications is Friday 6 February 2015 @ 23:59 hours
A key role leading the development and delivery of an efficient, modern and customer-focused taxi and private hire enforcement and compliance operation within TfL’s Enforcement and On Street Operations (EOS) Directorate working for safe, secure and reliable journeys in the capital.
You will be pivotal in fulfilling TfL’s responsibility to provide safe and reliable taxi and private hire services in London, ensuring all drivers, vehicles and private hire operators comply with all required regulations and legislation, and that the trade and public understand everything be done to make journeys safe and compliant.
In addition, you will have overall strategic responsibility for tasking, deployment and driving performance improvement by TPH compliance and TfL funded police cab enforcement to create safe and reliable journeys.
Develop and implement an intelligence-led, risk based vehicle, driver and operator compliance strategy which is effective, efficient, proportionate and consistent with EOS key objectives and TfL’s enforcement policy
Execute TfL's responsibilities as a regulator of licensed taxi and private hire services in a manner that is fair, transparent and outcome focused and drives up the standards of licensed activity
Be responsible for the overall management and development of an effective team, delivering consistent compliance for the 150,000 licensees drivers, vehicles and operators in London within clearly defined, transparent and fair business rules and policies
Responsible for managing effective relationships with stakeholders from the taxi and private hire trade; TfL Taxi and Private Hire Licensing Authority; Greater London Authority and London Councils to further our objectives of providing safe, reliable taxi and private hire whilst also promoting the work of TfL
Be accountable for active engagement with the licensed trade as the primary funders and stakeholders for compliance activity, providing a channel for complaints and feedback on regulatory activity, consulting on policies, standards and rules and sharing details of performance
Working with the EOS Business Heads to identify and deliver, in collaboration with the MPS, CoLP and other enforcement staff, solutions to tackle the problems caused by bogus cabs, and licensed drivers, vehicles and operators involved in illegal activity
Play an active role within the Senior Management Team to deliver effective, dynamic, leadership and management of the Directorate, maximising the opportunity for collaboration between teams and focused on the delivering EOS and Surface objectives
Recognised Business Management formal qualification to degree standard or equivalent career experience
Detailed understanding of London’s taxi and private hire industries, legislation and regulations
Enforcement and prosecution including working with court services
Ability to manage teams of specialist operational personnel
Honed presentation skills and ability to deliver persuasive and influential messages to a wide variety of audience
Ability to motivate senior managers , teams and individuals to achieve stated objectives
Strong management skills to oversee business delivery in a complex organisational setting to a large number of customers and stakeholders
Enhancing organizational reputation in a complex political and legal environment.
Experience of working within legislative frameworks
Leadership in an regulatory environment
The post holder is required to pass an MPS security vetting at the appropriate level prior to appointment in order to obtain this post and hold valid clearance throughout employment.
Previous applications for 009622 need not apply
We strongly recommend that you apply using your CV to speed up the application process. Please think carefully about the skills, knowledge and experience outlined in the job description and ensure your CV reflects the requirements of the role you are applying for. You may also use the ‘additional documents’ section in your online application to attach a more detailed profile that is specifically relevant to the role you are applying for. Short listing may be carried out on the basis of your answers to job-specific questions and other information that you submit.
Delivering consistent compliance for the 150,000 licensees drivers, vehicles and operators in London
Take away the 25,000 Taxis....does that mean there are now 125,000 minicab drivers in London or is this just another case of statistics off the top of someone's head. The same someone Boris gets his statistics from.