Saturday, March 29, 2014

LTPH Press Release 3/14: Update On Licence Renewals.

Licensing Service Update 

We would like to apologise for the delays people have recently been experiencing when using the TfL taxi and private hire licensing service and are sorry for any inconvenience this has caused. 

This notice provides an update on the steps we have taken to address these delays. 


The Disclosure and Barring Service (DBS) changes introduced by the Home Office last summer led to a large increase in the number and type of phone calls we received from September 2013 and affected the processing time of other ‘non-urgent’ applications. While we introduced a number of measures to help minimise the impact that these changes would have, including issuing licence renewal packs four months before expiry, it has still had a significant impact on our licensing service. 

We also introduced our new licensing IT system in late September 2013. This had been planned for several years to replace the paper-based processes and systems that had been in place and which were no longer fit for purpose. We anticipated a short term fall in service levels while we fixed any issues with the new system and staff became familiar with it. However, the impact of the new system, combined with the DBS changes, have had a much more serious effect than we anticipated. 

Additional Measures 

A number of measures have now been put in place to help address the situation and return the service to acceptable levels, including:

The recruitment of additional staff who are helping to deal with the backlog of applications 

Additional temporary staff have also been hired to help answer phone calls, to reduce call waiting times. Training is currently underway and we hope you will see an improvement in our call answering times within the next few weeks. 

We are working closely with NSL, the provider of the new IT system, to address any problems with the system, including any issues with receiving and scanning applications. 

We have changed the way we process licences to prioritise those that are due to expire in the near future. This will help to ensure drivers will have their new licence before their old licence expires. 

Improvements to your service will start to happen over the next few weeks. We are grateful for your continued patience. 

Once the backlog of applications has been addressed and the service is back working within acceptable levels, we will introduce the previously promised on-line application process. This will give you the ability to apply and renew for your licence on line, and to track the progress of your application. 


Once again please accept my sincere apologies for any difficulties you may have experienced in contacting us or making licence applications in the last few months. Please rest assured we are doing everything we can to address the problems you have been experiencing, and once the new system is working to its full potential I am confident you will experience a much improved level of service, including the ability to apply on-line. 

Helen Chapman 
28 March 2014 Interim General Manager 
For previous TPH Notices visit London Taxi and Private Hire

Taxi Drivers Threaten Industrial Action Over Deregulation Bill 2014.

Taxi drivers around the country have threatened to take industrial over controversial plans to amend rules regarding taxi drivers set out in a new bill before Parliament. Meanwhile in London, not a single word from the LTDA, London Taxi drivers largest representative organisation, with an alleged 10,000 membership. 

On Tuesday the Government (who have made the statement, there is no time left under this parliament to debate the Law Commission report) had a committee vote to push the Deregulation Bill 2014 through to the next stage, which will effectively fast track the controversial plans.

GMB, the union who represents both Hackney Carriage and Private hire drivers, say the introduction of unregulated taxi drivers, ending criminal records checks, vehicle checks and local licensing, will be a hammer blow to the taxi and private hire industry.

The union says that it cannot rule out direct action by members over changes to laws on taxis government included in the 2014 Bill.

Mick Rix GMB National Officer said: “One of the amendments related to operators granting licences that could be used in other areas is that someone in Newcastle could grant a licence to someone who may then work in Preston.

“That means checks can’t effectively be enforced in another area. They wont be checking vehicles or drivers. Its a transport safety nightmare.”

Mark Selly, of Preston Hackney Carriage Association, added:
 “CRB checks are the thin edge of the wedge. Preston has 187 Hackney licences, if they deregulate that restriction who knows how many there would be, its a threat to workload, takings and people just doing their job.”

Friday, March 28, 2014

Is It What I Want, What I Really Really Want?

Reports are coming in of drivers being asked to do only the work that's offered to them through their mobile app, as opposed to serving street hails. 

Are we not repeating past mistakes? 
Prioritising radio work for corporates, allowed PH and non PH touting to be turned a blind eye to by the authorities, as all they wanted was the streets emptied after closing time. A practise that alienated the very customer base we did the KOL for.

Of course we are all running a 'micro business' and if you decide to offer free waiting time and give someone else a significant slice of your takings that's entirely your affair. But maybe you should think about your place in the race to the bottom, because as someone once said: 
"There is nothing in this world, someone else cannot do a little less well or a little cheaper".

The meter and the ability to ply for hire are there to protect both the public and your livelihood. Once the trade starts muddying the waters, it give succour to our opposition who campaign daily to chisel away at these rights for the sweatshop they run. 
The law commission and the deregulation fanatics are also on the case.

We don't want to try and defend a position we have effectively undermined, by not offering to service the very people who rely on it.

Still it's only my opinion and we must not let long term interest ever overrule short term gain, after all it is the cab trade! (Irony)

I'm Spartacus.

Thursday, March 27, 2014

More Delays From Law Commission As Deregulation Bill Is Pushed Though by Stealth.

The Commission today stated that it would be postponing the release of its draft bill, AGAIN.

This time because of the sensitive timing of European and Local elections.

They intend to publish the report the day after the elections, 23 May.

I would respectfully suggest the draft bill may contain some nasty surprises, which, if released earlier may cause an electoral backlash.

Meanwhile, today in The House 

london taxis : 2 Public Bill committees

Public Bill Committee: Deregulation Bill: New Clause 9 - Private hire vehicles: circumstances in which driver's licence required (25 Mar 2014)


Cultural hub' proposed for London's Square Glen Alutto.

Oh deep joy!

We've now got a Guardian reading, intellectual from the Museum of London with ideas of turning the Square Mile into a cultural hub to mirror South Ken & the South Bank!

The Barbican & Museum of London want to transform the City. They want it to be a place with more green spaces, public art and events; less traffic and wider pavements; and somewhere people will come knowing they can always visit a museum, have some food and see a film, a show, an exhibition or a concert.

No mention of repairing some of the pot holed roads that resemble a warzone...

No doubt Taxi trade orgs will be frozen out of any forthcoming consultations. 

Cultural hub' proposed for London's Square Mile
Barbican and Museum of London propose to join forces to turn financial district into 'exciting, accessible, open place'

Wednesday, March 26, 2014

Mayor Bill de Blasio's Plans Surcharge To Make New York Taxis Wheelchair Accessible.

Mayor Bill de Blasio's administration finally has a plan to make New York City's taxi and limousine fleet more wheelchair accessible.

On April 24, the de Blasio administration's Taxi and Limousine Commission will hold a hearing on rules that will impose a $0.30 per ride surcharge on all taxi and boro taxi riders, according to a copy of the draft proposal obtained by Capital.

The revenue will finance the conversion of both yellow and borough taxi vehicles from non-wheelchair-accessible vehicles to accessible ones.

Both surcharges would begin in 2015, and conversions would begin by 2016.

The rules address concerns raised by the yellow taxi industry about affordability (accessible cabs cost more money than unaccessible cabs), and would require all new drivers to get "wheelchair passenger assistance training" starting June 1 of this year.

The Taxi and Limousine Commission had no immediate comment.

The purpose of the rules is to make half of the taxi fleet accessible by 2020, as required by a legal settlement reached by the Bloomberg administration and accessibility advocates late last year. Seemingly a more realistic target than that of Mayor Boris Johnson who is seeking to make all London Taxis electric or zero emission by 2020. 

London's Taxis, again voted the "Best Taxi Service In The World" for the 6th consecutive year, are of course already 100% wheelchair accessible.

This has to be good news for Nissan, who already have a plans in production for version of the NV200 Taxi of Tommorow, for the London market.

Meanwhile....Looking East. 

Special Taxis to Provide Service to Disabled Customers in Abu Dhabi. 

The Mercedes Vito will now be available for special needs passengers who are on wheelchairs.

The centre for Regulations of Transport, of Abu Dhabi’s Department of Transport is providing a new service for people with special needs. These taxis have been made in Spain and have a hydraulic platform which raises the wheelchair into the vehicle. 

The wheelchair is tightly set by a strap and customers are provided with special seat belts as well. Other than accommodating people with special needs it also offers four regular passenger seats.

“We have six such cars, two at the airport and four for the city. The charge is normal taxi fare and disabled customers may also use their discount card provided by the Ministry of Social Affairs,” said Mohammed Al Qumzi, General Manager of the centre.

Passengers with special needs will benefit from this service since it will improve the overall customer experience making their commute more comfortable.

Tuesday, March 25, 2014

Boris Throws Away Another £1.8 million.

Mayor throws away another £1.8m as the Future Streets Incubator Fund is set up to  transform London's streets and public spaces, upon recommendations by the ROADS TASK FORCE, that body that doesn't have a single Taxi trade representative!

'Anything and everything will be considered, however weird and wonderful.'

In Brooklyn, New York, a new public plaza has been created where a car park once stood. Seating, tables and potted trees have transformed the space into somewhere New Yorkers can enjoy. 

In Toronto, Canada, pop-up sporting activities such as 'street tennis' brought communities together and encouraged people to use their open spaces differently. 

In Bogota, Columbia, an event called Ciclovia, held every Sunday, attracts up to one million participants as central roads are closed to traffic and opened  up to pedestrian and cyclists.

Just in case you forgot or were unaware here are the people making wacky decisions on OUR behalf. 

Monday, March 24, 2014

Help Stop Taxi Deregulation By The Back Door.

Stop Taxi Deregulation by back door

No matter what org your with, contact your MP and ask him/her to lobby on your behalf

Easy app to contact MP, it only takes a couple of minutes to complete and the letter is written for you.

What's it all about, see CTN blog

Kings Cross Gyratory, Last Chance To Have Your Glen Alutto.

Did you know today was the last day to fill in the consultation regarding remodelling Kings X gyratory?

No of course you didn't!

Well it wasn't sent to Taxi groups, in fact there's NO mention of us at all in it!

It's below make your voice count as TfL obviously don't want us involved as usual. 

Related Documents

Another £8 million bill for Londoners to pick up.

Figures obtained from TfL show that 69% of recharging points installed in the capital have NOT BEEN USED AT ALL in the last six months.....

Only 406 purely electric vehicles have been registered so far this year out of a total of 233,298 new cars.....

The little used infrastructure alone in London has so far cost £8 million of taxpayers money.'

Will the Cab trade be forced to shore up another poorly planned and poorly managed project from the Mayor & TfL as they again throw all our money around like confetti. 

Will we see more taxi ranks taken away with the excuse they are to make way for Boris bikes, when the truth is they require parking space for an excess off buses.

We can expect more charging points to go unused as it has recently been announced, these facilities are no longer to be free and a fee will be I cured every time a vehicle takes advantage of the units.

Yes folks, another cable car sized pantomime but this time it's the working cab driver that takes the hit!

Sunday, March 23, 2014

Private hire drivers probed over claims they're going to the toilet on quiet cul-de-sac while working

    Driver caught with his trousers down

An investigation has been launched into claims minicab drivers are using a quiet cul-de-sac as a ‘drop off’ point - to defecate while on shift.

Police and council chiefs are probing allegations from residents of Parksway, Blackley, who say drivers have been parking at the end of their street and emptying their bowels on the road for several months.

One minicab driver is due to appear before Manchester Council’s Licensing Sub Committee on April 3 after being pictured at the spot squatting beside his car with his trousers around his ankles.

When interviewed by town hall officials the driver, who has not been named, is understood to have said he was in that position as he had ‘cut himself shaving’.

He was working for Cheetham Hill-based Alpha Cars when the photograph was taken last month and could lose his Private Hire licence when he faces the committee.

Police are also investigating an alleged showdown between another driver and a disgruntled resident on February 13 when the cabbie was seen unbuttoning his trousers at the controversial spot.

After being confronted by the resident the driver is alleged to have threatened him with a steering wheel lock before driving off.

Greater Manchester Police confirmed enquiries into the incident are ongoing.

Mum-of-three Laura Robertson, 36, who has lived on the road for around two years said residents overlooking the spot had been left disgusted by the behaviour of the ‘dirty drivers’.
      Laura Robertson 

She said: “At first we were obviously shocked and thought ‘that’s horrible’ but then as the weeks have gone on its become more and more regular to the point where recently it was happening nearly every day.

“We’ve reached the point where enough is enough because it’s horrible to have to see that out of your window and then obviously find the evidence there as well.

“There are a few of them doing it so they seem to have told eachother it’s a good place to go - we’ve reported it to the police and the council several times.

“It’s just disgusting - the thing is there’s a supermarket with a toilet just up the road but for some reason they seem to want to do it here.”

A Manchester council spokesman confirmed its investigation into the pictured driver is ongoing.

Alpha Cars failed to respond to several requests to comment.

Source: Manchester Evening News


Resident of Stonehouse Street off Clapham High street, had a similar ordeal three years ago, when local minicabs used the side street to park while they illegally touted for work at the nearby Inferno club. 

Residents complained to the police that the drivers were urinating in the street plus some of the drivers were crouching in doorways and defecating. 

Although the police acted swiftly and still make periodic appearances, we've been informed by residence that the problem still exists in the area.