Saturday, August 09, 2014

Who's Driving You? Fine Print From Uber's Terms and Conditions.

Question: What do bungee jumping, skydiving and using Uber all have in common?

Answer: They all require signing a waiver in which you accept all risk.

Yes, it’s true. Uber—the company that loves to talk about how focused it is on safety for its passengers— has made sure that it is fully protected from lawsuits by injured passengers. In its “terms and conditions” (that’s the legal contract that no one reads but which everyone must agree to before they ride) Uber has some eye-popping phrases that amount to you, their cherished customer, giving away all of your rights when things go wrong. 

Here’s a sampling:
 “The company...does not intend to provide transportation services or act in any way as a transportation carrier, and has no responsibility or liability for any transportation services provided to you...”

 “ agree that you shall defend, indemnify and hold the Company, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, Users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses”

 “You acknowledge and agree that you and Company are each waiving the right to a trial by jury or to participate as a any purported class action or representative proceeding.”
And of course, our personal favorite:

 “You may be exposed to transportation that is potentially dangerous, offensive, harmful to minors, unsafe or otherwise objectionable, use the application and the service at your own risk.”

Not very reassuring, is it? While Uber works overtime to try to convince everyone it is safe, its army of lawyers has been working overtime to make sure the multi-billion dollar company and its executives don’t take the fall for anything bad that happens at the hands of one of their drivers.

To read the full text of the frightening fine print, go to


‘Who’s Driving You?’ is a public safety initiative designed to educate the public about the dangers of unlicensed transportation services. 

It was launched by the Taxicab, Limousine & Paratransit Association, an international non-profit trade association whose membership consists of 1,100 licensed transportation companies. 

For more information, visit, follow us on Twitter (@WhosDrivingYou) and follow us on Facebook (


Anonymous said...

Licensed by TfL, endorsed by the Mayor.

What an absolute disgrace!

Euro cabby said...

I wonder why TFL solicitors missed all the fine print or was that all covered $$$$$$$

BlackRat said...

I think no taxi driver should trust TFL ever again. They have done their best to demean the taxi trade. Just a few examples olympic lanes, rickshaws,not enforcing the law with a certain mini cab company, and the list goes on.

They have been appalling where we are concerned and they have let London down with safety as well.It is beyond belief really, just goes to show what money can do as usual.

To be honest it sickens me so much to even think about what they have done to us. As far as I'm concerned i am not bothered about their rules and regulations they can go F..K themselves, I hope i pick one of them up one day i will give it to them with both barrels.

To think that muppet Boris was top of the popularity table with the public god help us, just goes to show the mind set of the people these days. We are truly going down the drain as a country.