Thursday, August 14, 2014

Letters to the Editor: Covent Garden Hotel Complaint, Part 2

Dear Jim
I have just received confirmation from TfL that after reviewing my case they will be taking no further action and that the complaint will not be kept on my file.

I have though been contacted by the Covent Garden Hotel General manager Helie Jensen, who said in a phone call that I was completely out of order and that two other staff members have made statements to back up her concierge. 

I will be asking my Union (RMT) to take this matter further as the hotel has made no attempt to contact my passenger (their guest) who will confirm their staff to be lying. 

1 comment:

Anonymous said...

Three people making false statements with intent to defame!

It just gets better and better.