Sunday, March 27, 2011

Mason Not A Happy Bunny.... BY JIM THOMAS.

We sent an email to TfLTPH director John Mason complaining about the touting at Grosvenor House Hotel. This was the actual reply we received back :

Usual negative anti TfL.

Keep up the good work.

Again, as per my previous emails, in the highly unlikely event you ever want to know the facts about this type of stuff and share the facts with your readers then please do feel free to ask.



Not happy with his reply we then sent a similar email, but this time through a driver's local MP, Nick De Bois
Seems Mr Mason replies differently to MPs !

From: DE BOIS, Nick []
Sent: 23 March 2011 16:27
To: Mason John (TPH)

Dear Mr Mason,

Enforcement of licensed Taxi ranks

I am writing on behalf of one of my constituents, Mr XXXX, who is most concerned about the lack of enforcement and control over the minicab industry.

Mr XXXX would particularly like to see enforcement action taken against the mini cabs who are ‘ranking’ at The Grosvenor House Hotel taxi rank, Park Lane. In my view he is quite rightly annoyed that the taxi drivers are paying a license fee and are unable to ply their trade from what are dedicated taxi ranks due to the illegal actions of mini cabs.

I should be pleased if you would investigate this matter and let me know what action TfL is taking to address this problem.

Thank you for giving this matter your attention and I look forward to hearing from you.

Kind regards,


From: Mason John (TPH)
To: 'DE BOIS, Nick' <

Dear Mr De Bois

Thank you very much for your email regarding your constituent Mr XXXX and the enforcement of the taxi rank at the Grosvenor House Hotel in Park Lane.

This matter was recently raised with us by taxi driver associations and since then TfL has been actively looking at the problem and how it can be addressed. The email from Mr xxxx is part of a wider email campaign by a group of taxi drivers which has been sent to the Mayor, Peter Hendy, TfL officers and many Assembly Members and MPs.

Given that many of the problems that occur in the area coincide with events at the Hotel we have been in contact with them to arrange a meeting with them to discuss the situation and on going issues in the area in terms of transportation issues relating to taxis and private hire vehicles. This meeting has now been arrange for Friday 25th March. At a minimum we hope to be able to secure a forward plan of all events in order that we can focus enforcement activities in the area if required.

We have flagged this location as a high priority for both our in house Compliance Officers and the Metropolitan Police’s Cab Enforcement team and are due to undertake compliance operations in the vicinity later this week.  Like any enforcement of parking restrictions whilst we are unable to provide a permanent presence at the location we hope to visit as often as possible and especially during times when events which could lead to increased demands for road space are taking place.

We have recently undertaken a review of current CCTV enforcement activity taking place at the location and are investigating how compliance with parking regulations, including the taxi rank can be improved through targeted enforcement using the CCTV cameras at the location to issue Penalty Charge Notices. We expect to increase enforcement through CCTV from the evening of Saturday 26th March.
I would like to assure you and Mr XXXX that TfL does monitor the situation on taxi ranks on it’s roads very carefully and works very closely with Local Authorities with regards to the enforcement of ranks within their boroughs. Whilst I am sure you will understand that it is simply not possible to guarantee every taxi rank will be free of illegal parking during hours of restriction we will always take action where necessary and are in constant dialogue with taxi driver associations with regards to particular hot spots and areas of focus that require our attention. This dialogue includes attendance by Senior TfL Officers at the London Cab Ranks Committee, arranged by the three main taxi driver associations as well as holding a Taxi Touting Problem Solving meeting with the Metropolitan and City Police, Local Authorities and taxi driver associations.

Thank you again for writing.

John Mason
Director - Taxi & Private Hire
4th Floor Yellow
197 Blackfriars Road. London. SE1 8NJ