Greyball is part of a program called VTOS, short for “violation of terms of service,” which Uber created to root out people it thought were using or targeting its service improperly. The program, including Greyball, began as early as 2014 and remains in use, predominantly outside the United States. Greyball was approved by Uber’s legal team.
Greyball and the VTOS program were described to The New York Times by four current and former Uber employees, who also provided documents. The four spoke on the condition of anonymity because the tools and their use are confidential and because of fear of retaliation by Uber.
We know that Uber use Greyball program to profile against enforcement, but they also allegedly using it to discriminated against disabled people and shut them out of the system.
When this fellow used the Uber app, drivers accept then cancel costing him £5 a pop and he still ends up not getting a car.
Same with wheelchair passengers
It's disgusting that this company is not only discriminating against disabled passengers, but their drivers are profiting immorally from cancellations.
Many Uber drivers use the cancellation policy because it can be more profitable to cancel than actually do the job. This process must be stopped by TfL as it is no more than theft from customers.
Not one Licensed Taxi service will charge passengers if the drive cancels
UBER'S VICE PRESIDENT OF PRODUCT AND GROWTH ED BAKER, HAS RESIGNED.
To lose 1 senior Vice President in a week is never good. To lose two is very careless.
Add to the growing woes captured on this thread just this week.
But there's more ... check out this: