Were Your Efforts All For Nothing?
TfL say it doesn't matter that the online suburban review survey is seriously flawed, as it's not a ballot, only a survey.
Well there you have it, as if you really needed proof, it's all been a nonsense.
Here is an insight into the contempt that TfL hold our trade in.
TfL published an online survey which we have shown to be flawed and easy to manipulate. We complained personally and also got our trade representatives to complain on our behalf.
The reply from TfL is an insult to our intelligent and common sense.
They open with the fact they know the survey is flawed and (nod & wink), they have the technology to weed out perpetrators.
They don't want to go into detail, as that wouldn't be appropriate.
This secure technology comes from an organisation who insists they can just tweak the traffic signals to keep London moving, allow late buses to change lights on rout to speed up and hold back buses that are in advance of their schedule. They allege their CCTV is (in their words) everywhere and no one can hide as they see everything. Except of course private hire vehicles in contravention of their license.
I bet you feel a lot safer knowing that.
We will be taking this up with the GLA as it is clear, TfL ain't listening.
Our case to be considered:
How many multiple applications have been made by mobile devices, using multiple different free wifi connections set to privacy browsing, in shops, bars, restaurants, libraries etc, the list is endless. Cookies turned off, no email address, no badge no. Anyone with an agenda can seriously influence the survey.
Below is the reply received earlier from TFL.
Thank you for your email to Leon Daniels about the consultation on suburban taxi services, which I am responding to on his behalf.
I would like to start by assuring you that we can and do identify attempts to manipulate survey responses, but you will understand that it is not appropriate to go into detail on the techniques we employ.
The consultation is intended to be inclusive and to attract as wide a range of views as possible. The views of both suburban and All London taxi drivers are important, and you will be aware that we have made sure that all drivers are aware of the consultation and have a chance to respond. We are happy to help drivers express their views: for example, we have sent paper copies of the consultation document to some drivers at their request.
However, we have also invited responses from a wide range of other stakeholders, including bodies representing taxi users and centres of taxi activity. It is vital that the consultation should encourage views from these voices outside the taxi trade, and it would not have been appropriate to request information like a driver’s Badge number as that would have suggested that the consultation was focussed on drivers and discouraged other respondents.
I would point out that this is a consultation, not a ballot: the views people express, and the explanations and suggestions they make, are more important to us than the numbers of people supporting particular positions. We will report the numerical responses, qualified as appropriate, but this just one element in developing policies to ensure a sustainable high standard of taxi services throughout London.
Head of Consultation Delivery
Transport for London