At the beginning of October this year, we were informed:
Transport for London is assessing bids from IBM and Capita to run the capital’s congestion charging scheme. The current contract, which is help by IBM, expires on 31 October 2015.
This February the TfL board agreed to re-let the contract and the notice processing service contract in a combined open procurement process. NSL currently holds the notice processing service.
Paul Cowperthwaite, TfL's general manager for congestion charging, said: "IBM is contracted to run the congestion charging and low emission zone schemes until October 2015. We are currently undertaking a procurement process to appoint a company to operate the schemes from this date.”
A spokesperson claimed that TfL would not be able to comment on the bidders for the duration of the procurement process and said that "customer satisfaction, was at an all-time high under IBM".
He also said the pair will continue their ‘excellent’ working relationship until the end of the contract.
But now we can reveal this not to be the case.