Taxicard scheme user Brenda from Sudbury Town, suffers from Arthritis and Fibrosis. She has great difficulty getting in and out of cars. When she phones ComCab on the TaxiCard account, she always asks for a Taxi.
But for months now, they have only been sending her cars. Her friend Maureen said "I thought it was illegal for minicabs to advertise a Taxi service, they can't use the word Taxi or cab in adverts, my friend is a Taxi driver and he told me its against the law. If they don't supply a Taxi, then they should be made to change the name of this scheme to MinicabCard."
Brenda said "The only way you can get a real Taxi on this scheme, is to flag down a ComCab and then let them swipe your card. My brother, a proper London Cabby, told me local Harrow drivers lost out big time when ComCab was sold to a minicab firm. He was on ComCab for years, but left soon after the take over. He's on this Hailo phone app thing now. It's better for him, but us poor sods have to use these bloody minicabs, we got no choice."
Brenda also said, "I recently had a course of treatment at Harefield Hospital. I phoned ComCab and told them I needed a Taxi because of my arthritis. But when the transport turned up, it was a minicab. Its not right treating us like this."
Fellow TaxiCard user Yvonne, also from Sudbury said "Taxis always went the best way and you knew exactly what the fare was, it was on the meter. Worst of all, these minicab drivers keep taking their eyes off the road to look at their video thingy telling them the way to go. One driver told me he regularly does 12-14 hour shifts, now that can't be safe. I used to love talking to the Taxi drivers but these minicabs frighten the life out of me."